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✅ Advanced Return Order in SAP S/4HANA – With Follow-Up Activity "Send Back to Customer"

🎯 Objective
Understand how to use Advanced Return Management in SAP S/4HANA with the “Send Back to Customer” follow-up activity:

• Process customer returns in a controlled manner
• Decide whether to keep, scrap, or send the product back to the customer
• Use Return Order Type (e.g., RAS / CBAR)

🛠️ Key Concepts in Advanced Return Management

TermMeaningReturn OrderSales doc to capture returned goodsInspectionStep to assess condition of returned productFollow-Up ActivityAction taken after inspection“Send Back to Customer”Return goods to the original sender (customer)

✅ Process Flow for "Send Back to Customer"

StepAction1️⃣Create Return Order in VA01 using type like CBAR2️⃣Enter reference to original Invoice or Delivery3️⃣Enter reason for return (e.g., “Wrong Delivery”)4️⃣Save the Return Order – returns document is created5️⃣Use returns delivery (VL01N) to receive goods in plant6️⃣Post inspection decision via Fiori or VL60/custom apps7️⃣Choose Follow-Up Activity: “Send Back to Customer”8️⃣System creates Outbound Delivery to send goods back9️⃣Perform PGI and create Return Outbound Invoice (VF01)

✅ Important Fields & Their Role

FieldPurposeFollow-Up ActivityTells system what to do after inspectionReason for ReturnInfluences logistics and pricingInspection StatusMust be completed before follow-up action startsDelivery TypeCreated automatically for return outbound flow

📋 Example Scenario

• Customer returns item due to over-delivery
• After inspection, item is fine
• Business decides not to issue a credit, but send the product back
• System performs outbound delivery to return product to customer

🔥 Small Variations You Can Explore

• Instead of “Send Back,” try “Scrap” or “Ship to Supplier”
• Use with Batch-managed or Serialized items
• Integrate with Quality Management (QM) for automated inspections

✅ Summary Table

StepT-Code / AppOutputCreate Return OrderVA01 / Fiori AppReturn Sales Order (e.g., CBAR)Goods ReceiptVL01NReturn Delivery PostedInspection DecisionManage Returns AppFollow-Up Chosen: Send BackOutbound ProcessVL02N / VL10BProduct sent back to customerBillingVF01Return Invoice (if applicable)